These Terms & Conditions set out the rules that apply when you open and use your igggame account — covering how you access the platform, how wallet transactions work through bKash, Rocket and Upay, and what both sides are responsible for. Access to this platform depends on your local law and the eligible regions we serve, so read these terms carefully before you continue.
Account access rules
bKash, Rocket & Upay wallet terms
Your rights and obligations
Content and usage scope
POLICY POSTURE
How These Terms Apply to Your Account
By creating an account or continuing to use the platform, you confirm that you have read and accepted these Terms & Conditions in full. The terms apply to every action you take on the platform — logging in, browsing the lobby, placing a wager, or moving funds through a connected wallet such as bKash, Rocket or Upay. Each of those payment rails operates under its own service conditions, and those conditions sit alongside ours, not in place of them. We may update these terms when our services change, when payment integrations are adjusted, or when we receive revised guidance relevant to the regions we operate in. When we do, the revised version will be posted at this address. Continuing to use the account after a posted update means you accept the revised terms. If you disagree with any change, your option is to close the account and stop using the service — the process for that is described in the rights section below. Eligibility to use this platform depends on your local law and the regions we currently serve. We do not make a legal determination on your behalf. You are responsible for confirming that access is permitted where you are located before continuing.
bKash wallet terms apply alongside platform terms
Rocket payment subject to its own service rules
Upay transactions governed by Upay conditions
Jurisdiction eligibility is your responsibility
WHAT IS COVERED
Scope of These Terms Across Your Account
Not everything on or around the platform falls under the same set of rules. These terms draw a clear line between what we govern directly and what sits outside our scope. Understanding those boundaries helps you know where to direct a question or dispute — and which party is accountable when something needs to be resolved.
Account Access
All login activity, account creation steps, identity verification requests and session management fall inside this policy. We control these directly, and your use of them is subject to the rules stated here.
Wallet Transactions
Deposits and withdrawals through bKash, Rocket and Upay are processed via those providers' own infrastructure. Our terms govern the instruction you send from your account; the payment provider's own conditions govern what happens on their side.
Site Content
Game content, lobby navigation, promotional notices and account communications published under the igggame domain are covered by these terms. We are responsible for accuracy and availability of content we publish.
Third-Party Services
External links, payment provider portals, and any service operating outside the igggame domain are outside this policy's scope. We do not control third-party terms, and we cannot accept responsibility for how those services operate.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under These Terms
These terms are not one-directional. You have concrete steps available to you at each stage of your account relationship with us. Your transaction history is accessible inside the signed-in account area — open the wallet or history tab to review deposits and withdrawals made through bKash, Rocket or Upay. If a record looks incorrect, you can raise a correction request directly through the support routes published on this site; we will review the account data on file and respond through the same channel. If your personal details need updating — contact information, verification documents or linked wallet details — the account settings page is where those changes are initiated. Follow the fields and verification steps shown there; do not send documents through an unverified channel. If you want to close your account, the request can be submitted through the support contact route below. We will confirm receipt and process the closure in line with these terms. For any question about what data we hold or how a specific term applies to your situation, our support team is the right starting point.
Review Your Records
Open the wallet or transaction history tab in your signed-in account to see a full record of activity, including all wallet movements processed through bKash, Rocket or Upay.
Correct Account Details
Account settings let you update contact information and linked wallet details. Follow the verification steps shown on screen and do not submit documents through unverified channels.
Raise a Question
If a transaction record or term application is unclear, open a support ticket through the published contact route. Reference your account ID and the specific transaction or clause in question for a faster response.
Request Account Closure
Submit a closure request through our support channel. We will confirm receipt, process any outstanding wallet balance in line with the terms, and close the account on confirmation.
CONTACT ROUTES
Reach Us About These Terms
If you have a question about how these Terms & Conditions apply to your account, the routes below are the ones we actively monitor. Use the channel that suits your question type — account-specific disputes benefit from the email route where you can attach a reference number, while general terms questions can be handled through live chat.
Live Chat
Open the chat icon on any page of the platform while signed in. Use this for general questions about how a term applies to your current session or account status.
Email Support
Send account-specific terms questions, correction requests or account closure requests to the support address published in your account settings area. Include your account ID in the subject line.
Help Centre
The Help Centre linked in the site footer contains published policy summaries and step-by-step account guides. Check there first for common terms questions before opening a ticket.
HOW WE HANDLE THIS
Our Approach to Data, Security and Policy
We take the operational side of these terms seriously — not as a formality, but as the framework that keeps your account working predictably. Here is how we handle the areas most likely to affect your account day to day.
Data Handling
Account data — including transaction records tied to bKash, Rocket or Upay — is held in line with our Privacy Policy. We do not share identifying account data with third parties except where required to process a transaction or comply with a legal obligation in a relevant jurisdiction.
Cookie Use
We use cookies to maintain your session state, remember account preferences and monitor platform performance. You can review and adjust cookie settings through the banner shown on your first visit or through the browser settings on your device.
Account Security
You are responsible for keeping your login credentials private. If you suspect unauthorised access, use the account settings page to update your password immediately and contact support through the published channel to flag the issue.
Policy Change Requests
If you believe a section of these terms has been applied incorrectly to your account, raise it through the email support route with your account ID and the relevant clause. We will review and respond in writing.
TERMS FAQ
Common Questions About These Terms
The questions below come up most often when people read through the Terms & Conditions for the first time. If your question is not covered here, the support routes in the section above are available.
Do these terms apply to my bKash deposits and withdrawals?
Our terms apply to the instruction you send from your account wallet — the deposit or withdrawal request. Once that instruction leaves our platform, bKash's own service conditions take over for the processing side. Both sets of terms apply in parallel; neither replaces the other.
How will I know if the Terms & Conditions have been updated?
We post any revised version at this page address. The date shown at the top of the terms reflects the most recent update. Continuing to use your account after a posted update constitutes acceptance of the revised terms. Check this page periodically if you want to stay current.
Can I use my account if I am not sure whether access is allowed in my region?
Access to this platform depends on your local law and eligible regions. We do not make a legal determination on your behalf. You are responsible for confirming that use is permitted in your location before continuing. If you are unsure, check your local regulations before opening or continuing to use an account.
What happens to my Rocket or Upay wallet balance if I close my account?
Any outstanding balance in your account wallet will be processed in line with the withdrawal terms before closure is confirmed. Submit your closure request through the email support route, include your account ID, and we will advise on the steps for any remaining balance before the account is closed.
How do I dispute a transaction record that looks wrong in my account history?
Open your transaction history in the signed-in account area first and note the transaction reference. Then raise a correction request through the email support route, attaching the reference and a brief description of the discrepancy. We will review the account data on file and respond through the same channel.
Are game content and lobby access covered by the same terms as my account?
Yes. All content published under the igggame domain — including the lobby, game rooms and account communications — is covered by these terms. Third-party payment provider portals and any external links operate under their own separate conditions, which sit outside our policy scope.
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