Mobile / Sports
igggame is clear about what we collect, why we collect it, and how you can review or correct it. This policy sets out your rights as an account holder and the steps we take to keep your information secure — access and eligibility depend on your local law and eligible regions.
When you open an account with igggame, we collect the information needed to operate your wallet, process transactions, and respond to support requests. This includes your registered name, contact details, and the transaction records linked to payment methods such as bKash, Rocket, and Upay. We do not sell your personal information to third parties, and we do not share it beyond what is necessary to process a payment or respond to a verified account query. Cookie data and device identifiers are collected when you browse the site, whether on mobile or desktop. These help us keep your session active, remember your language preference, and monitor for unusual account activity. You can manage cookie preferences through your browser settings at any time. Data we hold is stored only for as long as your account remains active or as required by the applicable rules of the jurisdiction in which you access the service. If your account is closed, we retain only what is legally required for record-keeping. Availability of this service, and the rights described in this policy, depend on your local law and eligible region. We aim to respond to all data-related queries through our published support channels within a reasonable period.
Not every aspect of your interaction with igggame falls under this privacy policy equally. The sections below clarify which areas are inside scope, which are handled by third-party terms, and where the line sits between our responsibility and yours. If you are unsure whether a specific data point falls inside this policy, contact us through the support routes listed on site.
Any information you submit when creating or accessing your account — email address, phone number, and identity verification details — is fully within scope. We control how that data is stored and who can view it.
Deposit and withdrawal records linked to bKash, Rocket, or Upay are part of your account transaction log. We hold these records in line with applicable rules. The payment provider's own privacy terms also apply to the transaction on their side.
Pages you visit on igggame, the games you open, and the time spent in the lobby are logged at session level. This data informs site performance and account security monitoring. It is not sold or shared with advertisers.
Links or services that take you away from igggame — including payment app interfaces and game studio platforms — are governed by those third parties' own privacy terms. We are not responsible for their data practices once you leave our domain.
Your account panel is the first place to check when you want to see what information igggame holds about you. From there you can review the contact details and payment methods linked to your profile. If something is incorrect — a phone number, an email address, or a linked wallet — you can update it directly in the account settings section. For records that cannot be changed through the panel, such as historical transaction logs, you can raise a query through our support channels and we will address it. Rights available to you under this policy depend on your local law and the eligible region from which you access the service. We do not require a formal legal letter to respond to a routine correction request; a message through the on-site contact route is sufficient for most queries.
Open the account settings page to see the personal details and payment methods we hold. Transaction history — including bKash and Rocket entries — is visible in the wallet log section.
Update your phone number, email or linked wallet directly in the profile section. Changes take effect once the on-screen verification step is completed.
For records outside the self-service panel — or if you believe data is being held incorrectly — contact us through the published support route. Describe the specific record in question so we can locate it quickly.
If you want your account closed and eligible data removed, send a written request through the contact channel on site. Residual records kept for legal compliance will be explained at the time of closure.
Three contact routes are published on this site for privacy-related queries. Use the channel that suits the urgency and detail of your request. We aim to acknowledge data queries through whichever route you choose, and we will direct you to the correct team if your question requires specialist handling. Do not share payment credentials, PINs or wallet passwords in any support message.
The on-site live chat is the fastest route for account-level questions, including queries about what data is stored and how to update a detail. Open the chat widget from any page on igggame.
Send a detailed written request to the support email address published in the site footer. Email is the appropriate route for formal data correction or closure requests where you need a written record of our response.
The help section accessible from your signed-in account contains step-by-step guidance on updating profile details, reviewing payment history, and understanding what each category of stored data is used for.
Knowing what we do with your information — not just what we collect — is the practical part of any privacy policy. These four areas cover the handling steps most relevant to your account on igggame.
Information you provide at account creation is used only to operate your account, process payments through bKash, Rocket or Upay, and respond to support requests. We do not use it for advertising profiling or share it with unrelated commercial partners.
Session cookies keep you logged in across page loads. Analytics cookies help us understand which parts of the site you use most, so we can improve navigation. You can clear or block cookies through your mobile or desktop browser settings without losing your account.
Your password is stored in an encrypted form; we cannot view it. If you suspect unauthorised access, change your password immediately from the account settings page and notify us through live chat so we can review recent login activity on your account.
Active account data is held while your account is open. On closure, data is removed except where retention is required by applicable rules in your eligible region. We will tell you what is retained and why when you request closure through the published contact route.
These questions cover what Bangladesh account holders most often ask about how their data is handled, what rights apply, and how to act on those rights. If your question is not here, the support routes in the section above are the right next step.
We keep a transaction record — amount, date and method — linked to your account wallet. We do not store your bKash PIN or Rocket password. Those credentials stay with the respective payment provider. Your transaction log is viewable in the wallet section of your account.
Open the account settings page to review the profile information and payment methods we hold. Historical transaction records are in the wallet log. For any data category not visible in the panel, send a request through the email support route and we will compile the relevant records.
Go to the profile section inside your signed-in account. Update the field and complete the on-screen verification step to confirm the change. If the field is locked or you have lost access to the registered contact, reach us through live chat with your account details ready.
Access to account data inside igggame is limited to staff roles that need it to operate the service — account support, payment verification and security review. It is not accessible to game studios or unrelated third parties. Payment providers such as bKash and Rocket see only the transaction data necessary to complete a transfer.
This policy describes our data practices for all registered accounts. Whether specific rights and protections apply to you depends on your local law and eligible region. If you have a question about how local rules interact with this policy, raise it through our email support route.
Send a written closure and deletion request through the email address in the site footer, or raise it via live chat. We will confirm what data will be removed and what is retained under applicable record-keeping rules. The process begins once your identity is verified through the account.